Terms of Service

Welcome to CamelSim. These Terms of Service ("Terms") form a binding agreement between you and CamelSim (referred to as "we", "us" or "our") and govern your access to and use of our website, mobile applications and travel eSIM services (together, the "Services").

By creating an account, purchasing a plan or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

CamelSim is a marketplace for travel eSIMs. We arrange mobile data plans provided by third-party network operators around the world. CamelSim is operated by [legal entity name to be confirmed], registered in [jurisdiction to be confirmed].

We act as a reseller of connectivity. The underlying mobile network services are supplied by partner operators, and their network coverage and performance are outside our direct control.

You must be at least 18 years old, or have the permission of a parent or legal guardian, to purchase a plan. You agree to provide accurate information when creating an account and to keep your credentials confidential. You are responsible for all activity that occurs under your account.

CamelSim offers prepaid, unlimited-data eSIM plans for a chosen destination or region, available in durations from 1 to 30 days.

• Unlimited data: plans include unlimited data at full available speed, with no data caps and no throttling, subject to the fair-use policy in section 7 and the technical limits of the underlying network.
• Hotspot & tethering: sharing your connection with your own devices is included.
• Prices: prices are shown upfront before checkout and include applicable taxes unless stated otherwise.

You can pay using the payment methods offered at checkout, such as Apple Pay or a debit/credit card. Payments are processed by third-party payment providers; we do not store your full card details. Your plan is provisioned after payment is confirmed. Prices and plan features may change from time to time, but changes will not affect plans you have already purchased.

After payment, your eSIM is delivered digitally (typically as a QR code) and is ready to install immediately. You are responsible for:

• confirming your device is carrier-unlocked and eSIM-compatible before purchasing;
• following the installation instructions provided (installation takes about 2 minutes);
• activating data roaming on your device when you reach your destination.

An eSIM can normally be installed on one device only and cannot be transferred between devices after installation. If you delete an installed eSIM, we may not be able to restore it, and you may need to purchase a new plan.

Our unlimited plans are intended for personal, individual use — browsing, streaming, messaging, maps, work and sharing with your own devices. They are not intended for:

• reselling, redistributing or commercially exploiting connectivity;
• use by automated equipment, servers, modems or machine-to-machine applications;
• abnormal, fraudulent or continuously extreme usage that degrades the network for others.

Where the underlying operator applies its own fair-use or traffic-management rules, those rules may affect speeds in congested areas. We will always tell you if a network-level restriction applies to your plan.

Your plan is valid for the number of days you selected, starting when the plan activates at your destination. You can extend your trip or extend a plan's validity from the app; an extension adds time to the same eSIM. Plans that expire are not transferable to a new period unless you extend before expiry.

Because eSIMs are digital products delivered instantly, the following applies:

• You may request a full refund for an uninstalled plan within 30 days of purchase, or where required by mandatory consumer-protection law.
• Once an eSIM has been installed and activated, refunds are generally not available, except where the service is proven to be materially faulty and the issue cannot be resolved by us or the network operator.
• Refunds are returned to the original payment method and may take several business days to appear.

To request a refund or report a problem, contact support with your order details. Nothing in this section limits rights you have under the law of your country of residence.

The Services depend on third-party mobile networks. Coverage, speed and availability vary by country, operator, device and location, and may be affected by factors outside our control (including local regulation, outages, congestion and force majeure). We do not guarantee uninterrupted or error-free service, and we are not liable for losses caused by network unavailability, except where such limitation is not permitted by law.

You agree not to use the Services for any unlawful purpose, including fraud, harassment, illegal content distribution, or any activity prohibited by the network operators or the laws of the country where you use the plan. We may suspend or terminate a plan immediately, without refund, if we reasonably believe it is being used unlawfully or in breach of these Terms.

To the maximum extent permitted by law, our total aggregate liability to you for any claim relating to the Services is limited to the amount you paid for the plan giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits, missed connections, or business losses, except where such limitation is prohibited by law. Nothing in these Terms limits liability for death, personal injury, fraud or any liability that cannot legally be limited.

We may update these Terms from time to time. The current version is always available on this page, and material changes will be notified in the app or by email before taking effect. Continuing to use the Services after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of [jurisdiction to be confirmed], without regard to conflict-of-law rules. If you are a consumer, you also benefit from any mandatory protections and dispute options available in your country of residence.

Questions about these Terms? Reach us at support@camelsim.com or through the in-app support chat.