Privacy Policy

CamelSim ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use our website and app, why we collect it, and the rights you have over it. It applies to travelers who browse our site, purchase eSIM plans, or contact our support team.

• Account details: your name, email address and password (stored as a secure hash) when you create an account.
• Order details: the plans you buy, destinations, purchase dates, order numbers and refund history.
• Payment data: handled by our payment providers (such as Apple Pay or card processors). We receive a confirmation and limited details (for example, the last four digits of a card); we never store your full card number.
• eSIM and device data: your device model, operating system and eSIM identifiers (such as ICCID) needed to provision and support your plan.
• Usage data: plan activation and expiry dates, connectivity status shared by the network operator for support purposes, and app interaction data.
• Support data: messages you send us and records of the conversations.
• Technical data: IP address, browser type, language and basic device information, collected through cookies and similar technologies.

• To create and manage your account and process your orders.
• To provision your eSIM with the network operator and activate your plan at your destination.
• To provide customer support, including troubleshooting connectivity.
• To process payments, refunds and to prevent fraud.
• To send service messages about your orders (for example, delivery and expiry reminders).
• To send marketing messages, only where you have opted in — you can unsubscribe at any time.
• To improve our website, app and plans, and to meet legal, tax and accounting obligations.

• Contract: providing the eSIM plan you purchased and managing your account.
• Legitimate interests: service improvement, fraud prevention and security, and service messages about plans you bought.
• Consent: marketing communications and non-essential cookies.
• Legal obligation: accounting, tax and law-enforcement requirements.

We only share what is needed, with:

• Network operators and eSIM platform providers — to provision and activate your plan (they receive the details required for the connection, such as your eSIM identifiers);
• Payment processors — to take payments securely;
• Service providers — hosting, analytics, email and support tools working under contract on our behalf;
• Authorities — where required by law, court order or to protect our rights and prevent fraud.

We never sell your personal data.

Our partners and providers may be located outside your country. Where data is transferred internationally, we use recognized safeguards such as adequacy decisions or standard contractual clauses.

We keep personal data only as long as needed: order and payment records for the period required by tax and accounting law (typically up to 10 years); account data while your account is active and for a short period afterwards; support conversations for up to 2 years. Data that is no longer needed is deleted or anonymized.

We use essential cookies to make the site work (keeping you signed in and your cart intact) and, with your consent, analytics cookies to understand how the site is used. You can change cookie preferences in your browser settings at any time.

Depending on where you live, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate data;
• delete your data ("right to be forgotten");
• object to or restrict processing, or withdraw consent at any time;
• receive a copy of your data in a portable format;
• lodge a complaint with your local data-protection authority.

To exercise any of these rights, email privacy@camelsim.com. We respond within the timelines required by applicable law (usually 30 days).

The Services are not directed at children under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

We protect your data with encryption in transit (TLS), access controls and secure password storage. No system is perfectly secure, but we review our practices regularly and will notify you and relevant authorities of any personal-data breach where legally required.

We may update this Privacy Policy as our services evolve. The latest version is always on this page, and we will flag material changes in the app or by email.

Privacy questions or requests? Email privacy@camelsim.com or write to us at [registered address to be confirmed].